![]() However, he can log into other Office applications and the 365 portal just fine with the same details. ![]() And the issue occurs if he logs onto another computer and even a freshly built computer. I found a few things online about resetting the Skype's cache and removing the SIP folders for the account etc. The error message states his username/password/domain are incorrect. Most likely an AD password change caused Skype to log out and required him to log back in again with his new credentials. I have a user who used to be able to log into Skype for Business 2016 without any issues and then one day he couldn't. We've been using it now for around 2/3 years without any issues at all, except this one. We have Office 365 E3 Enterprise which syncs with our local Active Directory using Azure AD sync.
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